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Buckingham worked as a senior researcher at The Gallup Organization for 17 years and founded TMBC in 2007 in order to create strengths-based management training solutions for organizations.
This is a must read for anyone looking to become a more effective manager.
The Summary: Gallup interviewed thousands of managers to figure out who's great and who's average.
A satisfied, engaged employee is more likely to save energy (by, for example, making sure to turn off the lights) and negotiate prices, and less likely to steal from the company.
Finally, such engaged employees will probably also stay longer with the company, and are more likely to be friendlier towards customers because they care greatly about how the company is perceived.
Growing such a loyal customer base requires that those customers feel satisfied with a company’s excellent products and services.
Interesting Ideas For A Research Paper - First Break All The Rules Book Report
So, how can a company create such a strong, high-performing workplace?Great managers do not help people overcome their weaknesses.They do not believe that each person has unlimited potential.So, in order to be successful in the long term, companies must build strong workplaces where performance is consistently high.Ensuring that employees are satisfied in their roles is a sure-fire way of creating such a workplace.Finally, you’ll also find out how to deal with situations where an employee is not performing in line with expectations.There are many ways to increase revenues for a company, yet most of these techniques result in only short-lived growth.The front-line manager is the key to attracting and retaining talented employees.No matter how generous its pay or how renowned its training, the company that lacks great, front-line managers will suffer. Vivid examples show how, as they select, focus, motivate and develop people, great managers turn talent into performance.This is one of the best books I have read in terms of leveraging the strengths of the individual to create value.Because it is data driven, the insights on effective management are based upon objective evidence.