Similarly, (1998; pp.21) have defined knowledge as deriving from minds at work: "Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, processes, practices, and norms." Knowledge is at the heart of knowledge management.
Even access to more "official" company resources, such as clinical trial information and the main customer information database, was difficult due to poor awareness of its availability and poor indexing.
To date, senior management had shown little interest in knowledge management.
However, there are few studies about investigating main failure factors in the arena of knowledge management and this subject encouraged the authors of this paper to focus on it.
Through literature review about knowledge management failure factors (2004) cites that: “…Prior discussion has highlighted that knowledge management systems fail because of two broad reasons.
Just moving data around may or may not add value to anyone in the enterprise (, 2000).
Churchman (1971) has emphasized that to treat knowledge as a collection of information is to rob the concept of all of its life; he posits that knowledge resides in the user and not in the collection.These roadblocks are (Although these are not meant to be an exhaustive list, they represent issues that can hinder the effectiveness of a knowledge management effort, costing organizations time, money, resources and—perhaps, most importantly—their ability to affect meaningful business results.was to provide a collaborative working environment for distributed research staff working on new drug development.The plan was that it would comprise the "Knowledge Store" and a series of "e-rooms".The Knowledge Store would hold documents of common interest to the researchers (supplied by them).Whatever you call it as collaboration, decision support, knowledge management or something else - it's the bedrock that is supporting today's corporate strategies.The management of the intellectual capital of the organization has become increasingly important in the knowledge-based society.The organizations know that machines, equipments, and building cannot count as the most important properties of the organization.It is clear that the most important property of every organization is organizational knowledge and correct management of it will cause core competencies for the organization and also victory against the competitors.The e-rooms were "places" for discussion groups to "meet".It was anticipated that this project would increase knowledge sharing and collaborative working throughout the firm, particularly across national boundaries, and that this would lead to faster drug development amongst the 1000 distributed research staff.