Successful Knowledge Management Case Studies

Successful Knowledge Management Case Studies-31
When you define your goals and objectives, you need to take into consideration each group who will be affected.Meet with each of the department heads and other company leaders to discuss and clearly define the goals and objectives for your knowledge management solution. If technology is not implemented correctly or if you don’t adequately prepare your employees for change, it can be a huge drain on your company.

When you define your goals and objectives, you need to take into consideration each group who will be affected.Meet with each of the department heads and other company leaders to discuss and clearly define the goals and objectives for your knowledge management solution. If technology is not implemented correctly or if you don’t adequately prepare your employees for change, it can be a huge drain on your company.

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These individuals are driven, upbeat, and eager to drive organizational change.

Your internal champions will play an important role in generating excitement around the launch of your knowledge management platform and also have a role in the soft launch (we will discuss this more in a little bit).

Organizations invest in knowledge management platforms so that employees, whether it’s across an entire organization or within departments, can find and share the information they need to do their jobs.

Successfully implementing a knowledge management solution requires a great deal of preparation, patience, and a willingness to learn.

Second to defining your goals and objectives is transparency.

Once your goals and objectives are established, communicate this information back to the team so no one is left in the dark.The first step with any technology implementation is to define your goals and objectives.While this might seem obvious, this is probably one of the biggest reasons why implementations fail.This is why it’s important to recognize and develop a strategy and tactics for continuous change management.We recommend providing updates on engagement metrics and other KPIs during department or company meetings.This can lead to a knowledge manager being appointed without any clear direction and knowledge management initiatives being undertaken without any clear purpose or measurable target criteria.To overcome these problems, a twelve step methodology for knowledge management implementation is presented, illustrated with a series of small case studies.This paper brings the lessons from these case studies together to form the twelve step methodology which ensures knowledge management is implemented using sound business principles of cost-benefit analysis and return on investment, and established engineering principles of breaking larger projects into smaller projects carried out incrementally with testing carried out at each stage.It is recommended that companies follow these principles and the proposed twelve step methodology in order to achieve successful knowledge management implementation in their own environment.If the expensive new toy that your employees need sits unused, nothing will change; employees will still complain that they don’t have the tools necessary to be successful.The truth is that this happens more than you might realize, and knowledge management platforms are no exception.

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